Once called the sunrise industry of India (now it is already in range of 20 Billion USD revenues) and today well into the second decade of existence. The industry provides direct employment to about 1 Million People and is slated to almost double the employment by 2020 (To about 1.9 Million)
In spite of growing into a large industry by itself, BPS still does not have a mainstream curriculum at degree level both three year or four year level.
Now imaging what the field of medicine would have been without M.B.B.S (Bachelors level Degree in Medicine) degrees. You would probably have a certificate course in pathology, or a bridge study of diagnosis, or diploma in pain management etc. The Bachelors Degree in Medicine gave the industry a foundation. Similarly we need a foundation level specialization for the BPS industry.
There are sandwich courses, short term certificates offered through distance as well as continuing education institutes and training centers. However the specialization level curriculum is missing for those who get into the Business Process Services industry.
Now one may ask "What's the need to specialize after Higher Secondary or Pre Degree level in BPS. When else will you want the employees getting into the industry to make a choice, shouldn't it be at the 12th class level like any other major stream of education. That's when they make a good choice and commit themselves to studying something that they want to build a career in. In this case it would be a career in managing business processes, running a business process or even setting up business processes.... which are some of the things that BPS industry works on.
So the need today is for a mainstream specialization in BPS. This will enable a whole new talent to enter the industry and we would have better quality of man power getting into the industry by choice.
The reality today is that by and large students are not aware of what the business process industry is. The common myth is that it is a call center or a telemarketing firm. This is far from true as BPS companies work across a spectrum of capabilities ranging from business transactions, to optimizing supply chain costs, to deciding price points to banking analytics to retail and pharma analytics, to clinical trials and pharma co-vigilance to name a few.
So both the industry and the academia working together can solve the problem of lack of a specialization degree in BPS. We don't need vocational courses but what we need is a mainstream degree level specialization to make the students understand everything about business process and provide them appreciation of how these work in different industries.
You can also read the other related posts below.
BPS Industry : In a Sweet Spot
BPS Industry: Some Sectoral Challenges
In spite of growing into a large industry by itself, BPS still does not have a mainstream curriculum at degree level both three year or four year level.
Now imaging what the field of medicine would have been without M.B.B.S (Bachelors level Degree in Medicine) degrees. You would probably have a certificate course in pathology, or a bridge study of diagnosis, or diploma in pain management etc. The Bachelors Degree in Medicine gave the industry a foundation. Similarly we need a foundation level specialization for the BPS industry.
There are sandwich courses, short term certificates offered through distance as well as continuing education institutes and training centers. However the specialization level curriculum is missing for those who get into the Business Process Services industry.
Now one may ask "What's the need to specialize after Higher Secondary or Pre Degree level in BPS. When else will you want the employees getting into the industry to make a choice, shouldn't it be at the 12th class level like any other major stream of education. That's when they make a good choice and commit themselves to studying something that they want to build a career in. In this case it would be a career in managing business processes, running a business process or even setting up business processes.... which are some of the things that BPS industry works on.
So the need today is for a mainstream specialization in BPS. This will enable a whole new talent to enter the industry and we would have better quality of man power getting into the industry by choice.
The reality today is that by and large students are not aware of what the business process industry is. The common myth is that it is a call center or a telemarketing firm. This is far from true as BPS companies work across a spectrum of capabilities ranging from business transactions, to optimizing supply chain costs, to deciding price points to banking analytics to retail and pharma analytics, to clinical trials and pharma co-vigilance to name a few.
So both the industry and the academia working together can solve the problem of lack of a specialization degree in BPS. We don't need vocational courses but what we need is a mainstream degree level specialization to make the students understand everything about business process and provide them appreciation of how these work in different industries.
You can also read the other related posts below.
BPS Industry : In a Sweet Spot
BPS Industry: Some Sectoral Challenges
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