Why a blog post on the BPS industry (business process services for the uninitiated). First to let readers understand that this is no longer a fledgling industry. Once called the sunrise industry it is today well established as a force to reckon with and one of the fastest growing industry sectors.
In this and few more blogs I will cover how talent management and talent engagement in specific and many other life cycle stages are managed in this industry. From my perspective... and the key driver if I may say so is that I currently work in the BPS industry handling..... Organizational Effectiveness for the BPS Line of Business of Tata Consultancy Services (TCS).
Truly a people intensive and fast growing industry and very relevant for discussing people related matters. The BPS line of business accounts for about 12% of the overall revenues of TCS. (closed FY13 with overall revenue of INR 62,989 Crores or 11.57 Billion USD)
Well BPS industry in a sense changed the fortunes of many many people in India. Job opportunities shot up and the industry has contributed significantly to direct employment which grew from about 70,000 in 2001 to over 0.85 Million in 2011. Also from revenues of < 1 Billion USD in 2001 the industry crossed about 16 Billion USD in 2011 and today its revenues are in the range of 20 Billion USD which represents about 20% of the IT/ITeS industry.
Slated to grow at a rapid pace even in the coming few years NASSCOM has projected a revenue of 50 Billion USD for this industry in 2020. This surely implies that we are in a sweet spot today as far as potential and growth are concerned.
The industry hires employees with graduate, post graduate and higher advanced level degrees across a range of degree streams (Commerce, Finance, Mathematics, Statistics, Biotech, Pharma and Life Sciences, Management, etc... to name a few) and hence truly a big contributor to the diversity focus also. In fact most companies in this sector have in upwards of 25% female composition in their workforce when some even have as high as 40 to 45% women in the workforce.
Slated to grow at a rapid pace even in the coming few years NASSCOM has projected a revenue of 50 Billion USD for this industry in 2020. This surely implies that we are in a sweet spot today as far as potential and growth are concerned.
The industry hires employees with graduate, post graduate and higher advanced level degrees across a range of degree streams (Commerce, Finance, Mathematics, Statistics, Biotech, Pharma and Life Sciences, Management, etc... to name a few) and hence truly a big contributor to the diversity focus also. In fact most companies in this sector have in upwards of 25% female composition in their workforce when some even have as high as 40 to 45% women in the workforce.
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